Privacy Policy

Leila Lounge ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Types of Personal Information: We may collect personal information that you provide to us, such as your name, email address, mailing address, phone number, and payment information when you place an order or register an account on our Site.

Collection Methods: We collect personal information directly from you, through your interactions and transactions with us, or from third parties with your consent or where otherwise permitted by law.

We may use the personal information we collect for the following purposes:

To process and fulfil orders, including to communicate with you regarding your order status and shipment.

To provide customer support and respond to your inquiries, requests, and comments.

To improve our products, services, and Site functionality.

To personalise your experience on our Site and to deliver content and product offerings relevant to your interests.

To comply with legal obligations and resolve any disputes that may arise.

We may disclose your personal information to third parties who provide services on our behalf, such as payment processors, shipping providers, and IT service providers.

We may disclose your personal information if required by law or to protect our rights or the rights of others.

We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure.

You may request access to or correction of the personal information we hold about you by contacting us using the details provided below. We will respond to your request within a reasonable time and in accordance with the APPs.

We may use your personal information to send you marketing communications that we believe may be of interest to you. You may opt-out of receiving these communications at any time by following the opt-out instructions provided in the communication.

We may update this privacy policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any changes by posting the updated privacy policy on our Site.

If you have any questions about this privacy policy, or if you wish to access or correct your personal information, please contact us at support@leilalounge.com.

This privacy policy is crafted to align with the Australian Privacy Principles (APPs) and should help ensure compliance with Australian privacy laws applicable to online businesses like Leila Lounge. Always review your privacy policy regularly to ensure it remains up-to-date and accurately reflects your practices and legal obligations.

ABN: 60528520979

Here's the revised shipping policy with the preorder information included:

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**Shipping Policy for Leila Lounge**

**Processing Time:**
- All orders are processed within [1-3] business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
- If we experience a high volume of orders, processing times may be slightly delayed. We will notify you via email if there are any significant delays.

**Shipping Methods and Delivery Times:**
- **Standard Shipping:** Estimated delivery within [5-10] business days.
- **Expedited Shipping:** Estimated delivery within [2-5] business days.
- **Express Shipping:** Estimated delivery within [1-3] business days.
- Please note that delivery times are estimates and may vary depending on your location and any unforeseen circumstances with the carrier.

**Shipping Rates:**
- Shipping charges for your order will be calculated and displayed at checkout.

**Preorders:**
- If an item is on preorder, we will ship it as soon as it is back in stock. You will receive a notification when your order has been dispatched. Please note that delivery times for preorder items may vary based on restock dates.

**Order Tracking:**
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting our [Order Tracking] page.

**Undeliverable Packages:**
- If a package is returned to us due to an incorrect address, we will issue a refund minus shipping costs. Reshipping fees may apply if you request the package to be sent again.

**Lost or Damaged Packages:**
- We are not responsible for lost, stolen, or damaged packages. However, if your package is lost or arrives damaged, please contact us within [7] days of the delivery date. We will do our best to assist you in resolving the issue.

**Order Changes and Cancellations:**
- If you need to make changes to your order or cancel it, please contact us within [24] hours of placing the order. Once the order has been processed and shipped, we cannot make any changes or cancellations.

**Contact Us:**
- If you have any questions about our shipping policy, please contact our customer service team at support@leilalounge.com.